Communication Skills are the abilities and techniques used to exchange information, ideas, and feelings effectively.- Diploma in Effective Communication

Join our Effective Communication diploma program

It involves expressing yourself clearly, listening actively, understanding non-verbal cues, and adapting communication to different situations. Strong Communication Skills enable individuals to build positive relationships, collaborate effectively, resolve conflicts, and convey messages with impact.

Register for our Masterclass in Effective Communication – Classroom Training

Communication Skills encompass verbal and non-verbal communication and proficiency in various digital platforms like email and social media.

By enhancing your Communication Skills, you can better understand others, work together successfully, and quickly achieve your business goals. For example, when you share your thoughts on a topic, you want to be persuasive and make an impact.

Keeping others updated on project progress is essential for transparency and keeping everyone in the loop. It’s also helpful to express your feelings in a respectful way to create a positive work environment.

Points to consider:

a) Business Communication isn’t limited to face-to-face or phone conversations.

b) Being comfortable with digital tools like Social Media and Email is essential for effective remote collaboration and networking.

c) Good business communication involves listening, observing, and understanding others. It builds trust, improves teamwork, and leads to successful negotiations.

17 ways to improve your communications skills in the workplace

Communicating effectively in the workplace is a practiced skill. That means, there are steps you can take to strengthen your abilities.

We’ve gathered 17 tips to provide actionable steps you can take to improve all areas of workplace communication.- Diploma in Effective Communication

1. Put away distractions.

Improving your overall communication abilities means being fully present. Put away anything that can distract you, like your phone. It shows others that you’re respectfully listening and helps you respond thoughtfully to the conversation.

2. Be respectful.

Be aware of others’ time and space when communicating with them. Thank them for their time, keep presentations to within their set time limits, and deliver written communications, like email, during reasonable hours.

3. Be receptive to feedback.

As you’re working to improve your communication skills, ask your colleagues for feedback about areas you can further develop. Try incorporating their feedback into your next chat, brainstorming session, or video conference.

4. Prioritize interpersonal skills.

Improving interpersonal skills—or your ability to work with others—will feed into the way you communicate with your colleagues, managers, and more. Interpersonal skills have to do with teamwork, collaboration, emotional intelligence, and conflict resolution, and often go hand-in-hand with communicating.

Written and visual communication tips

Writing and imagery share a lot in common in that you’re using external mediums to share information with an audience. Use the tips below to help improve both of these communication types.

5. Be concise and specific – Diploma in Effective Communication

Staying on message is key. Use the acronym BRIEF (background, reason, information, end, follow-up) to help guide your written or visual communication. It’s important to keep your message clear and concise so your audience understands your point, and doesn’t get lost in unnecessary details.

6. Tailor your message to your audience.

Your communication should change based on your audience, similar to how you personalize an email based on who you’re addressing it to. In that way, your writing or visuals should reflect your intended audience. Think about what they need to know and the best way to present the information.

7. Tell a story.

When you can, include stories in your written or visual materials. A story helps keep your audience engaged and makes it easier for people to relate to and grasp the topic.

8. Simplify and stay on message.

Proofread and eliminate anything that strays from your message. One of the best ways to improve communication is to work on creating concise and clear conversations, emails, and presentations that are error-free.

Verbal communication tips

Remember that verbal communication goes beyond just what you say to someone else. Use the tips below to improve your speaking and listening abilities.

9. Prepare what you’re going to say.

If you’re presenting an idea or having a meaningful talk with your supervisor, take some time to prepare what you’ll say. By organizing your thoughts, your conversation should be clearer and lead to a more productive interaction.

10. Get rid of conversation fillers – Diploma in Effective Communication

To aid in your conversational improvement, work to eliminate fillers like “um,” and “ah.” Start listening for these fillers so you can use them less and convey more confidence when you speak. Often these phrases are used to fill the silence, which is a natural part of conversation, so try to embrace the silence rather than fill it.

11. Record yourself communicating.

If you need to deliver a presentation, practice it in advance and record yourself. Review the recording and look for places to improve, such as catching the conversational fillers we mentioned above or making better eye contact with your audience.

12. Ask questions and summarize the other person’s main points.

Part of being an active listener is asking relevant questions and repeating pieces of the conversation to show that you understand a point.

Listening makes communication a two-way street, and asking questions is a big part of that.- Diploma in Effective Communication

13. Be ready for different answers.

Listen without judgment. That’s the goal of every conversation, but especially if you hear responses that are unexpected or different than you anticipate. Listen to the person openly, be mindful of your body language, and don’t interrupt.

14. Make sure you understand.

Before ending a conversation, take a moment to ask a few follow-up questions and then recap the conversation. You can finish by repeating what you’ve heard them say and confirming that you understand the next actionable steps.

Non-verbal communication

Lastly, your body communicates a lot. Use the tips below to become more mindful about your body language and other important aspects of non-verbal communication.

15. Work on your body language.

Body language comes up in a range of scenarios. When you’re listening, try to avoid slouching, nod to show you hear the person, and think about your facial expressions. If you’re speaking, make eye contact and use natural hand gestures.

16. Be aware of your emotions.

How you’re feeling can arise non-verbally. During a conversation, meeting, or presentation, stay present with your emotions and reflect on whether your body language—and even the loudness of your voice—are conveying what you want them to.

17. Use empathy.

Consider the feelings of others as you communicate with them. Part of having a meaningful conversation or developing a meaningful presentation is being aware of others—bein empathetic, in other words.

If you try to put yourself in their shoes, you can better understand what they need and communicate more effectively.

User Avatar

Rilwan Ajibola

I help business executives enhance productivity, increase sales, and expand their business. You can join my online course, request a consulting service, or book me for corporate training.
WhatsApp: +234 916 6118685
Chat with us on WhatsApp, we're online!