This Diploma In Customer Care program describes the guidance a business gives its customers.
This course explains how to provide great customer care service to customers.
We outline customer care practices to help you build a good rapport with clients.
There is no such thing as a job today that isn’t service-focused, in the sense that everything within a company is being done in support of it’s customers.
This program gets to the core of how to work and engage with customers to help them get better value for dealing with your company.
Customer experience is when you proactively provide great customer care, delight people, and turn them into raving super-fans.
Customer service is when you re actively deal with customer problems, delight them, and turn them into raving super-fans.
Use customer care and customer experience to create happy customers even if at first you have to deal with upset customers and turn them into super-fans.
I consider good customer care an advanced strategy for entrepreneurs because new entrepreneurs tend to focus on getting their next client and typically don’t delight their current customers.
But once you start giving your client outstanding customer experience, they begin to buy from you again and even tell their friends.
So you don’t have to chase new customers. Just delight existing clients and they’ll be the ones who will talk about your business and bring their friends to you.
Experienced entrepreneurs understand that it isn’t enough to just create an OK product. Your product must delight and WOW your customers. And a part of delighting your customers is providing great customer care that inspires positive reactions and emotions in your customers.
Once you inspire positive reactions and emotions in your customers, they will subconsciously feel that your product is better than it actually is. Your customers will also associate your business with their positive emotions.
Turn Angry and Unhappy Customers In Loyal Customers
Angry customers are not wrong, crazy, or mean. They are just frustrated and they want your product to work for them.
If you provide great customer service, respect them, listen to them, and offer a great solution that works and fixes their problems, you can turn them into clients who are loyal long-term.
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